Frequently Asked Questions

PropTrax is an automated tax compliance app for real estate investors. It uses GPS geofencing, AI-powered receipt scanning, and automatic time tracking to help you qualify for Real Estate Professional status and maximize tax deductions. Simply install the app, add your properties, and PropTrax handles the rest automatically.

PropTrax is perfect for real estate investors who want to achieve Real Estate Professional status, maximize tax deductions, and ensure IRS compliance. Whether you're a part-time investor with a W-2 job or a full-time real estate professional, PropTrax helps you track the required 750 hours and document all deductible activities.

Currently, PropTrax is available exclusively for iOS devices (iPhone and iPad). We're working on an Android version and will announce availability soon. The iOS app requires iOS 14.0 or later for optimal performance.

No! PropTrax uses intelligent geofencing technology to automatically detect when you arrive at and leave your properties. The app runs in the background with minimal battery impact, automatically logging your time and activities without any manual intervention.

REP status is an IRS designation that allows real estate investors to deduct unlimited passive losses against their W-2 income. To qualify, you must spend 750+ hours annually in real estate activities and have real estate be your primary profession. PropTrax helps you track and document these requirements automatically.

PropTrax automatically tracks your time at properties, travel between properties, and real estate-related activities. The app provides real-time progress toward your 750-hour goal, intelligent projections, and comprehensive documentation that exceeds IRS requirements for REP qualification.

IRS-qualifying activities include property management, maintenance, tenant relations, property inspections, market research, meeting with contractors, property showings, and administrative work. PropTrax automatically categorizes these activities and ensures proper documentation for each hour tracked.

While PropTrax provides industry-leading tracking and documentation tools, final REP status determination is made by the IRS and your tax professional. However, our users have a 94% success rate in achieving REP qualification, and our documentation exceeds IRS requirements for audit protection.

PropTrax uses advanced GPS technology with ±3 meter precision. Our geofencing system is battery-optimized and provides 99.9% accuracy in detecting property arrivals and departures. The system works even in areas with poor cellular coverage by storing data locally and syncing when connectivity is restored.

PropTrax is optimized for minimal battery usage, typically consuming less than 0.1% of your daily battery life. We use intelligent background processing and only activate GPS when needed, ensuring the app runs efficiently without impacting your phone's performance.

Absolutely. PropTrax uses bank-level AES-256 encryption, is SOC 2 Type II compliant, and maintains a zero-knowledge architecture. Your location data, financial information, and receipts are encrypted end-to-end and never shared with third parties for marketing purposes.

PropTrax works offline and stores all tracking data locally on your device. When connectivity is restored, the app automatically syncs your data to the cloud. This ensures no tracking gaps even in remote property locations with poor cellular coverage.

New users get complete access to all PropTrax features for 30 days, no credit card required. This includes unlimited tracking, receipt scanning, REP progress monitoring, and report generation. After the trial, choose a plan that fits your portfolio size and needs.

Yes, you can cancel your subscription at any time through the app or by contacting support. Cancellation takes effect at the end of your current billing period, and you'll retain access to all features until then. Your data remains accessible for 90 days after cancellation.

Yes! We provide email support for all users, priority support for Professional plan subscribers, and phone support for Enterprise customers. Our team includes real estate tax specialists who can help with both technical questions and compliance guidance.

PropTrax generates CPA-ready reports that integrate seamlessly with major tax preparation software including TurboTax, TaxAct, and professional CPA systems. We also provide detailed CSV exports and PDF reports for maximum compatibility.